Refund Policy

Refund Policy Procedures

Refund Policy

1.Refund for Withdrawal Due to Non-Delivery of Course:

Victoria Eduhub will notify the Student within three (3) working days upon knowledge of any of the following:

  • It does not commence the Course on the Course Commencement Date;
  • It terminates the Course before the Course Commencement Date; 
  • It does not complete the Course by the Course Completion Date;
  • It terminates the Course before the Course Completion Date;
  • It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Course Details of the Student Contract within any stipulated timeline set by CPE; or
  • The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

2. Refund for Withdrawal Due to Other Reasons: 

If the Student withdraws from the Course for any reason other than those stated in above Clause 1, Victoria Eduhub will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following table:

Terms and Conditions of Refund:

  • Any refund payment will only be processed after all application sections are duly completed in the ‘Withdrawal (with Refund) Form’.
  • For students under 18 years of age and International Students holding Student’s Pass, Victoria Eduhub will seek parental/guardian approval prior to processing the request for the withdrawal.

3. Refund During Cooling-Off Period:

Victoria Eduhub will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.
The Student will be refunded the highest percentage (stated in above table of Schedule of Clause 2) of the fees already paid if the Student submits a written notice of withdrawal to Victoria Eduhub within the cooling-off period, regardless of whether the Student has started the course or not.

4. Non-Refund Fee:

  • Application fees are not refundable.
  • There are will be no refund of course fees and miscellaneous fees for students who have to terminate their study due to disciplinary action being meted out for failing to abide by the school’s Rules and Regulations and Singapore’s Law.

Refund Procedure